Cancellations

If you need to cancel your order for any reason, please reach out to us immediately at service@goldenlizs.com. We understand that sometimes changes are necessary, and we’ll do our best to accommodate your request.

Exchanges

Exchanges can be made easily through our website. If you require a different item, please initiate an exchange, and we will guide you through the process.

Returns

We stand by the quality of our products. You can return any defective item in its original condition within 30 days of the purchase date for a full refund. If you have an UNOPENED item that you wish to return, you may do so within 30 days for a refund, minus the shipping costs. Please note that we cannot accept returns of opened items or items that have been worn. In the case of defective merchandise, we will provide a replacement of the same item.

Online Purchases

Please remember that purchases made on our website must be returned to our online store only.

Return Process

For any returns, contact us at service@goldenlizs.com to arrange the return. We ask that you pack the item carefully to prevent damage during transit.

Shipping Charges

We are unable to refund shipping charges unless the return is due to our error. We apologize for any inconvenience this may cause and thank you for your understanding.

For further assistance with returns and refunds, please contact our customer care team at service@goldenlizs.com.